To this.
- Hometown 311's state of the art call center software includes the capability of performing outgoing call campaigns -- for when you need to get the word OUT in a hurry!
- Does your office personnel complain that they can't get their "job" done because the phone keeps ringing? Most of the calls that come in could be addressed by a 311 operator and:
1) Resolved on the spot or
2) A report taken and sent to the appropriate dept. for action or
3) Transferred to a particular individual immediately.
24/7 Call Center Services
- While it's true that an increasing portion of our society chooses to help themselves and find answers online, there are still those who either can't do so or just prefer speaking to a live person. Many senior citizens, in particular, don't own a computer.
- When severe weather is headed your way, are you prepared with procedures in place to send out information and to receive the influx of calls asking about shelters, evacuation routes, emergency supplies, etc.? Or will residents resort to calling 911 for information? Having an off-site call center that can ramp up by adding phone lines and operators within hours could be the difference between life and death.
Go from this...
Hometown 311